A few weeks ago, I came across this quote, shared by a long-time colleague: “We don’t sell words, we sell our knowledge.”
These words really struck a chord with me because for interpreters, words are more than a jumble of letters: they’re years of training, experience and linguistic, cultural and contextual understanding.
My guiding principle has always been to deliver the right message to the right person, and this goes beyond the words we speak. You see, being able to speak multiple languages is not enough to be a good interpreter. What makes a good interpreter is a combination of experience, years of study, and time invested into getting to the core of what you want to communicate.
When I begin a client relationship, I am committed to being in it for the long haul.
I go out of my way to prove to clients that I can be trusted, and in turn, they trust me and hopefully return time and time again.
One of my most valued clients is Baillie Gifford, an independent investment manager, managing pension funds, investment trusts, unit trusts and ISAs.
I’ve been busy serving them throughout October, but our relationship goes much further back. They have been very loyal to me over a number of years, and I am proud to have stood by their side to assist them in their English – Italian translation and interpreting assignments.
I am incredibly grateful to the Baillie Gifford team, who recently shared some kind and generous words about our experience of working together:
“Luciana has been a fantastic support for our Italian translation and interpretation projects over the last few years. Most recently she went above and beyond to meet a short translation deadline, and was able to accommodate our remote interpreting needs at very short notice. I really appreciate how reliable Luciana is as it’s not always easy for me to plan ahead. Luciana always takes time to understand the subject matter fully and is able to easily adapt to the given situation. I think it’s also important given we work closely together to have a strong working relationship and I find Luciana to be very personable, friendly and very easy to work with, to the point that I view her as really an extension of our team.”
Do you anticipate your business needing translation or interpreting assistance as the year draws to a close? If so, please get in touch via my website or book a discovery call.
I would love to support you!