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Luciana Scrofani Green Luciana Scrofani Green
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  • About
    • About Me
    • Sectors
    • Testimonials and Google Reviews
    • One Stop Language Solutions
    • Sustainability
  • Interpreting
    • Business Interpreting
    • Conference Interpreting
    • Consecutive Interpreting
    • Interpreting Portfolio
    • Legal Interpreting
    • Medical Interpreting
    • Simultaneous Interpreting
    • Whispered Interpreting
    • 121 Mentoring
  • Doc Translations
    • Doc Translations Overview
    • Legal and Certified Translations
    • Translation Portfolio
    • Video Translation
  • Event Services
    • Event Consultancy Services
    • Multilingual Events Manager
    • Multilingual Project Manager
    • English – Italian Tutor
  • Resources
    • Gallery
    • News & Blogs
    • FAQs
    • Buy Me An Espresso ☕
  • Get in touch
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July 2020

Relaunching Italian economy with events by Gruppo 24 Ore and Financial Times.

Relaunching Italian economy with events by Gruppo 24 Ore and Financial Times.

This is a really exciting project and a unique partnership between two powerhouse news organisations and the best bit… it’s all digital!

Leveraging the two groups’ authoritative journalism and broad experience in global events, the three-day series, entitled “MADE IN ITALY: THE RESTART – Relaunching the Italian Economy in a post-COVID world”, will discuss everything from manufacturing and design to the 3 ‘F’s of Italy – food, furniture and fashion.

I’m really excited to hear more about this project and the outcomes of the event when it’s held in October. What are you most looking forward to about the #MadeinItaly event? Let me know in the comments below.

Read the full article here -> https://aboutus.ft.com/en-gb/announcements/gruppo-24-ore-and-financial-times-announce-major-series-of-events-on-relaunching-italian-economy-and-made-in-italy-brand/

  • 10 July, 2020
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Repeat clients

I love variety but…I love repeat clients more! 📒

I’ve been working with many of my clients for more than 20 years and that’s given me ample opportunity to get to know their work, their expectations and, above all, their personalities 👩🏽‍💻

Taking the time to find out their likes and dislikes at the start made a huge difference in how we’ve worked together. I treated the client relationship like a long term one from the start – researching their businesses, VIP clients & key dates in their calendar. 📆

It’s great business practice (not to mention being a good human!) to care about your clients and be invested in their success.

Do you generally work with your providers long-term or on a project-by-project basis? 🤔

  • 9 July, 2020
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Reviewing RSI platforms: Views on VoiceBoxer

It’s hard to imagine how the interpreting industry would have been able to continue as well as it has over the last few months without RSI, but it’s not a new technology by any stretch.  

It seems like a lifetime ago now, but VoiceBoxer was the first RSI platform I ever used back in 2014 and grew familiar with. It was one of the first on the market and at the time it was revolutionary. Of course, there are many other players on the market now, but VoiceBoxer is still a platform I keep coming back to time and time again.

For those who aren’t as familiar with RSI (aka Remote Simultaneous Interpreting), it’s a great solution for international training courses, webinars, presentations, board meetings and more with a global attendee list. The attendees can listen to the presentation in their own language via the remote interpreter, whilst simultaneously following along with the speaker. You, your attendees and the interpreter can be anywhere in the world.

What is VoiceBoxer? 

VoiceBoxer was founded by Sergio Lloran and Andrea Baccenetti in 2014 after meeting during their MBA programme at Copenhagen Business School.

Speaking of its founding VoiceBoxer says:

“VoiceBoxer was created to address this need, and we work every day to help people communicate across borders, in languages they understand. We help organizations foster a stronger sense of community engagement by including colleagues in all languages.”

To hear VoiceBoxer’s take on the platform, have a look at this video tour:

https://event.voiceboxer.com/playback/rhwzcz

What sets VoiceBoxer apart from other RSI platforms? 

VoiceBoxer has an incredibly user-friendly interface which is great, especially for RSI novices. With easy to navigate options for both interpreters and delegates, it’s a very interactive platform with a multilingual chat, whereby you can send your message in your own language and have it translated in your desired language.

In terms of set up, interpreters can log in 20 minutes before the start of the session and conduct a quick soundcheck, which is incredibly quick and straightforward. RSI assignments can often be just as, if not more, stressful then in-person interpreting, and VoiceBoxer has created a platform to alleviate as many of these common concerns and pitfalls as possible.

Final thought: Will VoiceBoxer stand the test of time? 

After speaking with Sergio Lloran, co-founder and CEO of VoiceBoxer for this article, he shared with me the exciting news that VoiceBoxer is working on a version three of the platform, due to the rolled out over the summer.

This is a really exciting step forward for the platform and is important for it to continue to be a frontrunner in the RSI sector. I still hugely value VoiceBoxer and the functionality it brings to clients and to interpreters, so it’s certainly a platform that I will keep going back to time and time again.

What is your experience of using VoiceBoxer? Have you got any tips or tricks to share? Let me know in the comments below. 

  • 9 July, 2020
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Have you subscribed to our newsletter?

It’s not what you sell that matters, as much as how you sell it! 🤳🏼

For independent interpreters, aside from providing top-notch service and ensuring happy clients, marketing is one of the most important areas of running a successful business. 🎯

Between assignments, international travel and day-to-day administration, it’s easy to let marketing slip to the bottom of the to-do list. Not the case for me and so many of you, and I have used my time at home during lockdown to relaunch my newsletter 📬

If you’d like to sign up to my newsletter, just leave your name and email below!

Subscribe to my newsletter and get access to a new RSI interpreting guide!

Subscribers get access to my exclusive RSI interpreting guide with lots of helpful information for clients looking at integrating RSI into their conferences and upcoming events 📝

  • 3 July, 2020
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We hire experts so they can do things we can’t, so treat them as the experts ⚡️

I wanted to share an interesting and honest blog I read this week by Giovanna Lester.

Remote meetings have been a way of life for the last few months, and I’ve spoken extensively about the role of RSI in navigating through that 🖥

In all industries, some of the most difficult conversations come from talk of budgets and rates.

As Giovanna rightly points out, with the move to RSI assignments, conference interpreters now face the challenge of dealing with clients who do not understand why they still have to pay the same or higher rates for this service than for in-person events.

For interpreters and for potential clients, this is well worth a read.

Do you agree in equal fees for RSI and in-person interpreting? 🤔

Read it here: https://www.linkedin.com/pulse/another-paradigm-shift-interpreting-giovanna-lester/?trackingId=%2B4QvWRf627AC7mCUesRIzQ%3D%3D 

  • 2 July, 2020
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Translating press releases – the importance of promptness

We all know how temporary news is.
In fact, in today’s social media society, news is even more transient than ever 📰

At OSLS we translate a lot of press releases.

The one thing that my communications clients value over anything else is promptness. A 24-hour turnaround is vital in our whirlwind world 📥

Before writing this post, I looked through my emails from several communications agencies I work with: “urgent” was the word I saw most often in the email chains!❗️

Here are my two top tips for communications agencies who frequently require translations of their press releases:

1️⃣ Make sure the timeline for final delivery is clearly communicated to you.

2️⃣ Ensure you provide any and all reference material at the beginning of the process. That way, everyone has clear and realistic expectations and time isn’t wasted on waiting for replies to queries.

Follow these tips and your important news item won’t be out of date before it’s even online.

Do you work with press releases?

Get in touch!

  • 1 July, 2020
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Great news from Nova Siria srl! – Congratulations to the whole Nova Siria team!👏

Nova Siria is a family-run 🇮🇹 Italian business that designs and produces jointing, repairing and hot-tapping systems for land and marine pipelines and is a long-term and well-valued client of mine.

📌The company, part of the Hawle Austria Group since 2015, has announced that its management will transition from the second generation of the Ferrero family to the third, with Marco and Francesco Ferrero now taking ownership, as President and Managing Director and Managing Director respectively.

Moreover, despite the challenging conditions of the international market, they have also announced an important commission worth €4M.

I am delighted to read this news, as I have had the pleasure of collaborating with the Nova Siria team for many years.

One of the great delights of my job is seeing my clients’ successes and my network continuing to grow and evolve, so I am excited and most pleased to share this.

Nova Siria Srl is a fine example of an 🇮🇹 Italian business bucking the trend despite these challenging times and continuing their successful journey.

Congratulations to the whole Nova Siria team!👏

  • 1 July, 2020
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A successful event doesn’t just happen—it’s A successful event doesn’t just happen—it’s built on communication, collaboration, and a shared commitment to excellence.

I’m grateful to Michael Hoevel for the kind words:

🌟"Thank you for being so responsive over the past few days to help make yesterday's event such a success. And we'll be sure to keep you in mind for any other interpreting or translation needs in the future." 🌟

Responsiveness is at the heart of my work as an interpreter, translator and project manager for multilingual projects.

Whether it’s last-minute adjustments, managing complex topics, or ensuring seamless communication, staying adaptable is key to delivering exceptional results.

To all the professionals I’ve had the pleasure of working with this year—thank you for trusting me to bring clarity and connection to your events. Let’s make 2025 even better! 🚀

#Interpreting #Translation #ClientFeedback #Event #ItalianInterpreter #xl8
🌟 December isn’t just about looking back—it 🌟 December isn’t just about looking back—it’s about laying the groundwork for what’s next.

This week, I’m mapping out priorities for the year ahead while making space to enjoy the season’s slower pace. For me, it’s a mix of planning, reflection, and being present.

What’s one thing you’re prioritising this month to set yourself up for a great start in January? Let’s share ideas!

#December #2025 #YearEndReflection #Monday #MondayThoughts
🍕Did you know pizza speaks every language?
 🌎No matter where you go—Naples, New York, Tokyo—pizza is one word that needs no translation.
 It’s the ultimate global icon, connecting people through its simplicity and universal love. ❤️ 
Interpreting at the World Pizza Summit showed me how this simple dish brings people together and sparks new ideas worldwide. 
What’s your favourite kind of pizza? Let me know below! ⬇️ 
Check out my highlights to discover more about this unique experience.

#PizzaLove #WorldPizzaSummit #Global #InterpreterLife #Pizza
The services were carried out with great professio The services were carried out with great professionalism, precision and efficiency, in full conformity with the contractual specifications.” - Private University Rome

This feedback highlights the key qualities to look for when hiring an interpreter:

💡 Professionalism: Preparedness, adaptability, and delivering with care.
💡 Precision: Ensuring every word is accurate and every meaning is clear.
💡 Efficiency: Meeting deadlines while keeping the process seamless.

For me, this serves as a reminder of the value of consistency. Whether it’s a large-scale project or a one-on-one meeting, the same level of care, dedication, and expertise is brought to the table.

📩 Need a professional interpreter for your next project? Let’s talk about how I can support you.

#xl8 #InterpretingServices #ItalianInterpreter #Interpreting #Business
💭 Are the goals you’re working towards still 💭 Are the goals you’re working towards still what you truly want?

Sometimes we get so busy chasing the next milestone—at work, in life, or in our dreams—that we forget to check if it’s still the right path for us. If we don’t pause, we might end up feeling stuck or burned out.

👉 Success is reaching your goals.
👉 Happiness is loving what you’ve achieved.

Here’s a simple challenge for today:

1️⃣ Take a few minutes to think about your current goals.
2️⃣ Ask yourself: Are these goals taking me closer to what I really want in life?
3️⃣ Make one small change or action to stay on the right path.

Both success and happiness matter, but they work best when they go hand in hand. 🌈

What’s one goal you’re working on right now? Does it still feel right for you?

#Success #Happiness #PersonalGoal #Monday #MondayMotivation
What’s the most interesting industry I’ve work What’s the most interesting industry I’ve worked with? 🍫🌴⚖️

🤔 This question always gets me thinking because every industry offers its own surprises. From the precision of pharmaceuticals and legal to the fast-paced creativity of media, interpreting brings such diverse challenges and joys. Renewable energy, fashion, religious institutions—all these industries have taught me something unique about people, cultures, and the power of communication.

But if I’m honest, it’s not just the industry that makes the work fascinating. It’s the moments—the exchange of ideas, the breakthroughs in understanding, the connections that shape decisions and impact lives. For me, the “most interesting” is wherever people are willing to share their world and let me help bridge the gap! 💘

Whilst many people wind down towards Christmas, I always thrive on experiencing the opposite, and this week has been one of the busiest I have had for a long time!

I have been coming to Zurich at this time every year for as long as I can remember, to work with a wondertul client who treat me like one of their own, and it is a joy to work with them.
There is something about returning to a familiar area (I always stay at the same hotel, often visit the same restaurants and work with the same interpreting team) that makes the experience so relaxed and enjoyable.
I work on European Works Council meetings quite frequently, but this particular client is always brilliant to work with at these events - and not only because they provide the most delicious snacks!
Alongside the EWC meetings, which were enjoyable in themselves, I also managed to schedule a brilliant evening catching up with some colleagues at an amazing restaurant in the heart of Zurich, Fusio. It is such a cool place, with a brilliant vibe - I would highly recommend it if you are in Zurich.

What’s been the most unexpected industry or place you’ve worked in? I’d love to hear your stories! 🌟

#InterpretingJourney #BusinessTravel #InterpreterLife #xl8 #Communication #ItalianInterpreter
When I attended a Bootcamp with Ewandro Magalhaes When I attended a Bootcamp with Ewandro Magalhaes in early 2020, I learned that being proactive as an interpreter means more than just showing up—it’s about staying visible and ready for clients, every day.

✨ Since that training, I’ve made it my mission to share something valuable daily, from insights to reflections, to keep my clients connected and informed. 🌐

Receiving this testimonial reminds me that this dedication doesn’t go unnoticed. 🙏 Ewandro described me as “dependable, responsive, and effective”—qualities I strive to embody not just occasionally, but daily. ❤️Being proactive is my way of staying prepared and dependable.

It’s about engaging with the industry, anticipating client needs, and showing them they have someone they can count on for seamless communication, even in complex situations. 🌍

If you need a dependable and effective interpreter for your next event, don’t hesitate to reach out! 🤝

#ClientFeedback #Teamwork #Interpreting #Collaboration #xl8
🎁 As we head into Thanksgiving next week (even 🎁 As we head into Thanksgiving next week (even if it’s just the US celebrating 🦃), it’s the perfect time to pause and reflect on all the little things we’re grateful for.

You can start or end your day with a moment of gratitude that helps boost your mood and energy levels. Suddenly, that never-ending to-do list doesn’t seem so scary! And gratitude spreads like wildfire. Share what you’re thankful for with those around you and watch the good vibes ripple out. You might just brighten someone else’s day.

So, what are you grateful for this week? Drop a comment and let’s celebrate the big and small things that make life a little brighter. 🌟

#Gratitude #Thanksgiving #PositiveVibes #Thankful #MindsetMatters
Ever feel like your week just slips by in a blur? Ever feel like your week just slips by in a blur?

Here’s a productivity hack that works wonders: create your ideal week. 🗓️

Think about it like this—if you could plan a week that maximises your focus, balances work and rest, and leaves time for the things you love, what would it look like?

#ProductivityHack #TimeManagement #IdealWeek #WorkLifeBalance #InterpreterLife
When the stakes are high, and every word counts, t When the stakes are high, and every word counts, the interpreter by your side can make all the difference.

In legal settings, precision, trust, and expertise are non-negotiable.

With years of experience in high-stakes legal interpreting, I’ve learned to anticipate the unexpected, so you can stay focused on what matters most. My role is to ensure that nothing gets lost in translation, allowing your words to resonate just as intended.

“Fantastic job Luciana! The call today went extremely well and you performed brilliantly. The translation was immediate and very easy to follow. Thank you.”

 - Legal Function - Astrazeneca

🛡️ Trust in experience. Rely on accuracy.

If you have an upcoming legal interpreting assignment, don’t hesitate to reach out!

#xl8 #LegalInterpreting #Legal #Interpreting #Medical
Saying “sorry” too often can undermine your co Saying “sorry” too often can undermine your confidence and impact how others perceive you.

Instead, try these powerful alternatives that show empathy and accountability without diminishing your voice.

1. Instead of “Sorry I’m late” ➡️ “Thank you for waiting.”
Shows gratitude rather than self-blame.

2. Instead of “Sorry to bother you” ➡️ “Do you have a moment?”
Sounds polite without apologising for your presence.

3. Instead of “Sorry for the confusion” ➡️ “Thank you for understanding.”
Acknowledges the situation positively.

4. Instead of “Sorry I didn’t get back to you” ➡️ “Thank you for your patience.”
Focuses on their understanding instead of your delay.

5. Instead of “Sorry for the mistake” ➡️ “I appreciate your feedback.”
Shows accountability and a proactive mindset.

Start swapping “sorry” with these phrases to communicate more confidently and leave a stronger impression. 💪

Which one will you try first?

#CommunicationTips #Confidence #Leadership #Professional #PersonalGrowth
Dreaming of Venice but dreading the crowds? Novemb Dreaming of Venice but dreading the crowds? November might just be the answer! 🍂✨

Here’s why this month is a hidden gem for Venice lovers:

🌤 Fewer tourists, more Magic: The city is much quieter, giving you space to truly soak in its beauty. No need to elbow your way through St. Mark's Square or wait endlessly for a gondola ride.

🧥 Cool, crisp air: With average temperatures around 13°C, a light coat is all you’ll need to comfortably wander Venice’s iconic canals and piazzas. Say goodbye to the intense summer heat!

☀️ Surprisingly sunny: November might surprise you—statistically, it’s drier than September! Plus, you’ve got a good chance of catching clear blue skies that make the city’s colours pop even more.

🌫 Ethereal fog: Some mornings bring a light mist that adds a mystical layer to the city, making Venice feel like something out of a dream.

So if Venice is on your travel list, now’s your chance to experience its charm without the rush. Who knows, you might just fall in love with the city’s quieter side. 💙

#Venice #TravelTips #NovemberInVenice #Italy #Travel
🤝 The power of collaboration 🤝 When we pool 🤝 The power of collaboration 🤝

When we pool our strengths, share our insights, and support one another, we can achieve remarkable outcomes. This collaboration wasn’t just about individual effort; it was about creating an environment where everyone could thrive together.

Here’s a testament to that experience:

🌟 “It was great to meet you and to work with you. I was very impressed with your work and so were all Latvians. But I think that it was a success of all of us - interpreters and presenters - working as a good team. Especially you and the whole Italian delegation really know how to organize work so that the people perform best and remain happy and relaxed.” 🌟 - Latvian colleague

What does teamwork mean to you? Share your thoughts in the comments! 💬

#ClientFeedback #Teamwork #Interpreting #Collaboration #xl8
Planning a multilingual event but unsure which int Planning a multilingual event but unsure which interpretation style will best serve your audience? Let’s break down the two most widely-known modes of interpreting:

🔄 Simultaneous Interpreting - “Translating while listening”
In this method, the interpreter translates the speaker’s words in real-time, often just a few seconds behind. This style is common in high-stakes settings like conferences, where speed and flow are essential. Imagine hearing the speaker and interpreter almost simultaneously—it’s a skill that takes intense focus and rapid mental processing.

⏱️ Consecutive Interpreting - “Listening, then translating”
Here, the interpreter listens to the speaker and waits until a pause (or after the full statement) to deliver the translation. This style is ideal for interviews, courtrooms, or smaller meetings, where there’s more room for pauses and detail.

Both styles require unique skill sets and can be chosen based on the needs of the setting and audience. 🌐

So next time you’re planning a multilingual event, consider which interpreting style best suits the occasion—speed or detail?

#Interpreting #xl8 #ItalianInterpreter #SimultaneousInterpreting #ConsecutiveInterpreting
Is your logo enough to build your brand? 🤔 A s Is your logo enough to build your brand? 🤔

A strong logo can be iconic, but let’s be real—it’s only the tip of the branding iceberg! 🌊 A logo alone won’t create a lasting connection with your audience. To truly build a memorable and trustworthy brand, you need a lot more than just a great design.

👉 You need to have a brand identity.
👉 You need to have a unique tone of voice.
👉 You need to have a target audience.
👉 You need to have a customer experience.
👉 You need to have a visual consistency.
👉 You need to have a story.
👉 You need to have a quality content.

✨ So, next time you think about branding, remember: your logo is just one piece of the puzzle. True branding is about creating a full experience that makes people remember you for the right reasons.

#BrandingTips #PersonalBranding #BrandLogo #BrandIdentity #CustomerExperience #ConsistencyIsKey
Do you need to translate a legal document for subm Do you need to translate a legal document for submission to the Italian authorities? 📝

I offer more than just a translation service. When you work with me, I ensure your documents meet all the legal requirements needed for smooth submission.

As what my client has shared:

🌟 I engaged Luciana, who is lovely to speak with, to translate a legal document for submission to the Italian authorities. Luciana provided the translation in the format necessary for legalising and assisted me further by introducing a trusted and experienced notary public. Luciana did more than translate my document because she understands her client’s needs and the rigours of compliance with Italian authorities.
If you are looking for accurate work and, a stress-free experience, then I highly recommend her service. 🌟

- David Thatcher

It’s about making your experience as stress-free as possible by guiding you through each step, from translation to legalisation.

If you’re looking for accuracy and peace of mind with your legal translations, I’m here to help! ✨
One tip for taking better breaks? Create a dedicat One tip for taking better breaks? Create a dedicated space for them! The location of your breaks plays a big role in how refreshed you feel afterwards.

Why not step outside? 🌳 Outdoor breaks can do wonders—fresh air, nature, and a change of scenery can reset your mind, reduce stress, and boost creativity. Whether it's a quick walk or just sitting in the sun for a few minutes, stepping out of your usual workspace can make all the difference.

Your break space = your recharge zone! ✨

Do you have a space for break?

#WorkLifeBalance #Outdoor #Productivity #Wellness #WorkBreak
Can introverts excel in marketing? 🤔 People of Can introverts excel in marketing? 🤔

People often assume that marketing is all about being loud, outgoing, and always in the spotlight. But some of the best marketers are actually the quiet thinkers working behind the scenes.

In reality, marketing is not just about making noise—it’s about understanding people. Introverts are natural observers, skilled at reading between the lines and knowing when to speak and when to listen. They’re thoughtful planners, focusing on the details that make a message connect on a deeper level. They might not be the life of the party, but when it comes to building relationships and crafting strategies, introverts bring a unique strength in prioritising depth over volume.

So, do introverts make great marketers? Absolutely. They might approach it from a quieter, more reflective angle, but that’s what gives them their edge!

What’s your take? Let’s chat! 💬

#Marketing #Introvert #Extrovert #MarketingTips #DigitalMarketing
💎 Diamonds are forever, and so are strong clien 💎 Diamonds are forever, and so are strong client relationships. 💎

The best client relationships are built on reliability, consistency, and open communication. 

When you focus on these, clients not only return—they share your work with others, becoming your biggest advocates!

Receiving this testimonial from a client reminds me just how important trust is in building lasting relationships. 

"I am happy to report to you both that all has been well received by the bank and the documents were accepted. Your service has been stellar and I have already recommended your services to many people. Fantastic! You are amazing and we really enjoy working with you!"

— Maria Olivas, Vice President, Client Engagement & Branding, De Beers Group

If you're looking for interpreting or translation services that are as enduring and valuable as a 💎, I'm here to help. Reach out today to discuss how I can support you with your next project!

#xl8 #interpretingservices #translationservices #italianinterpreter #liTranslators
🌍 On October 24th, we celebrate United Nations 🌍 On October 24th, we celebrate United Nations Day—a reminder of the power of diplomacy, collaboration, and the collective efforts to promote peace, security, and human rights worldwide.

And this year’s theme is ✨ “Cultivating a Culture of Peace”. ✨

As an interpreter, I’ve had the privilege of working in spaces where communication is key to fostering understanding and collaboration whether it’s at the international level or during conference meetings.

This year’s theme reminds me that cultivating peace isn’t just for diplomats or world leaders. It starts in everyday interactions, whether in a global organisation, a meeting room, or between colleagues. Every conversation is an opportunity to create understanding, resolve conflict, and build lasting relationships.

As United Nations Day approaches, I’m reflecting on how we can all contribute to peace—through our words, our actions, and our commitment to working together. Let’s all play our part, no matter how big or small.

How do you cultivate peace in your own work and life? 💬

Credits to @reallygreatsite for the graphics

#UnitedNationsDay #UN #GlobalUnity #Collaboration #InterpreterLife #Interpreting #WorldPeace
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  • November 2017
  • October 2017

WORK WITH ME

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LOOKING FOR support in other or multiple language pairs, or for a larger venture

  • Visit our sister company, One Stop Language Solutions.

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  •   London – United Kingdom
  •   luciana@italianinterpreter.london
  •   +44 20 3332 0505
  •   luscrofanibiz
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