We engaged Luciana for interpretation services for a seven day assignment, including two days of witness preparation and for a five day arbitration hearing. The topic of the matter was very technical and complex. Notwithstanding this Luciana was very assertive and proactive in requesting and reviewing the hearing materials and statements of case. She quickly grasped the concepts of the dispute and appeared to be more than capable with the technical terms.
Throughout the witness preparation sessions in the days leading up to the hearing, Luciana was very proactive and ‘on the ball’ with her interpretation services. She would get involved with conservations and interpret often without instruction and fitted in seamlessly with our preparations. In addition to this, Luciana got along very well with our Italian clients, most of whom spoke very little English. As a result of Luciana’s ability to grasp the technical concepts and ease with which to strike a rapport with our clients, she soon became an important member of our team and was often left alone with clients to run through preparation materials.
During the hearing itself, Luciana was required to consecutively interpret questions being put to our clients standing as witnesses into Italian, and then interpret their answers into English. The periods of questioning were often fast paced, intense and lasted far longer than what we understand to be usual periods of interpretation. Luciana was fantastic at keeping up and importantly, controlling the questioning to ensure nothing was missed.
Overall Luciana was wonderful to work with and would definitely recommend her.
March 21, 2019